Strengthen your customer relationships by addressing these eight key customer experience failures.

I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon ...

CXA enhances personalization. Customer experience automation uses real-time data and AI to deliver personalized, relevant experiences across multiple touchpoints. Scalable customer journeys. CXA ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer ...

Hawx Pest Control has been named the top-ranked company in Applause’s 2026 pest control Best Customer Satisfaction category, reflecting data-driven excellence in customer experience, standardized ...

Every contact center provider tells me that customer satisfaction scores (CSAT) matters, but every customer service interaction confirms the opposite. This observation caused me to write “CX Doesn’t ...

This sponsored content is brought to you by Melissa. Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.