To you who learned ITIL® v3—that knowledge is still useful

I took ITIL Foundation a long time ago, but I hear today's ITIL has changed quite a bit.” Perhaps you have that impression.
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ITIL and ISO 20000 problem management

Remember this situation? You’re running Windows. The blue screen forces you to reboot your PC. And then it happens again. Incident Management = reboot your PC. And your service (usage of PC) is ...

Why using ITIL as a procedure manual doesn't work

Last time, we looked at ITIL (Version 5) as a common language to support on-site decision-making. By knowing ITIL, you can broaden your perspective on the challenges right in front of you, such as ...
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Implementing ITIL: Getting started with ITIL v3 service management

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...